My ISP, which has a near monopolistic position in my country, has a support phone line. I called it yesterday, because my DSL was down. The usual routine goes: dial #1 for phone, #2 for data problems. I dial #2, and I get a recorded voice "all operators are busy. You can get support at our web site, www.xxx.it". I just called you because I can't connect, you dumb!
Dumbest e-commerce ever
There is a huge movie theater nearby, which is convenient, but the queue at the ticket counter is uninspiring, especially during week-ends. So I check their online ticket sales. Can you believe this? They charge you an additional EUR 0.5 for online tickets. In my book, online services must be cheaper than manned ones, and this is why the airline and the books industries are moving their business online. Charging more for online tickets means that you did not understand the game, and probably you were cheated by the company you chose for this service. The latter is probably true, because, when I continued the booking procedure, I was asked to fill in my credit card details before being told how much I was charged. No way. I booked at the competitor movie theater, which is a few miles farther, but their e-commerce works as expected.